Changes to telemedicine coverage for Medicare patients

Effective October 1, 2025, the telemedicine flexibilities for patients of Medicare, Medicare Advantage, Medicaid, and TRICARE programs have expired. For patients insured by these plans, this impacts any upcoming virtual visits with your healthcare provider. 

Learn more for next steps
Patients & Visitors

Need Financial Assistance?

Inova offers financial assistance to patients who need help with their medical bill. There are several ways you can apply for financial assistance through Inova:

Apply in Inova MyChart

  • You can apply directly in Inova's MyChart portal. Sign up or login to MyChart to complete your application (Login, click Menu, then scroll down to Financial Assistance under Billing).
  • You can also submit required documentation, monitor the status, and check eligibility.

Apply by Mail

  • You can submit your application for financial assistance via mail
  • Please note that this is mailing address only and is not available for patient walk-ins

Once complete, send your application to the following address:

Inova Patient Financial Services
8095 Innovation Park Dr.
Fairfax, VA 22031
Fax Number: 571-665-6895

Apply in Person

You can drop off your application in person at the following locations:

  • Inova Partnership for Healthier Communities
    2700 Prosperity Ave., #280
    Fairfax VA 22031
  • 7617 Little River Turnpike, Suite 850 
    Annandale, VA 22003 

Hours of operation: Monday – Friday, 8:30 a.m. – 12:00 p.m.
Team members onsite can assist by answering questions about your application and required documentation

Talk to Inova's Financial Assistance Team

  • Call Inova's Financial Assistance Team at 571-472-5880
  • Hours of operation: Monday – Friday, 8:00 a.m. – 4:30 p.m.

Download Financial Assistance Applications

Financial Assistance Policies and Documentation

English

Full policy
Plain language summary
• Appendix A: Federal Poverty Guidelines
• Appendix B: Covered List
• Appendix C: Required Documentation Checklist
• Letter of Circumstances
• Verification of Employment
• Verification of Support
• Verification of Self-Declaration
• Verification of Residency

Amharic

Full policy
Plain language summary
• Appendix A: Federal Poverty Guidelines
• Appendix B: Covered List
• Appendix C: Required Documentation Checklist
• Letter of Circumstances
• Verification of Employment
• Verification of Support
• Verification of Self-Declaration
• Verification of Residency

 

Arabic

Full policy
Plain language summary
• Appendix A: Federal Poverty Guidelines
• Appendix B: Covered List
• Appendix C: Required Documentation Checklist
• Letter of Circumstances
• Verification of Employment
• Verification of Support
• Verification of Self-Declaration
• Verification of Residency

Dari

Full policy
Plain language summary
• Appendix A: Federal Poverty Guidelines
• Appendix B: Covered List
• Appendix C: Required Documentation Checklist
• Letter of Circumstances
• Verification of Employment
• Verification of Support
• Verification of Self-Declaration
• Verification of Residency

Farsi

Full policy
Plain language summary
• Appendix A: Federal Poverty Guidelines
• Appendix B: Covered List
• Appendix C: Required Documentation Checklist
• Letter of Circumstances
• Verification of Employment
• Verification of Support
• Verification of Self-Declaration
• Verification of Residency

Korean

Full policy
Plain language summary
• Appendix A: Federal Poverty Guidelines
• Appendix B: Covered List
• Appendix C: Required Documentation Checklist
• Letter of Circumstances
• Verification of Employment
• Verification of Support
• Verification of Self-Declaration
• Verification of Residency

Mandarin Chinese

Full policy
Plain language summary
• Appendix A: Federal Poverty Guidelines
• Appendix B: Covered List
• Appendix C: Required Documentation Checklist
• Letter of Circumstances
• Verification of Employment
• Verification of Support
• Verification of Self-Declaration
• Verification of Residency

Spanish

Full policy
Plain language summary
• Appendix A: Federal Poverty Guidelines
• Appendix B: Covered List
• Appendix C: Required Documentation Checklist
• Letter of Circumstances
• Verification of Employment
• Verification of Support
• Verification of Self-Declaration
• Verification of Residency

Urdu

Full policy
Plain language summary
• Appendix A: Federal Poverty Guidelines
• Appendix B: Covered List
• Appendix C: Required Documentation Checklist
• Letter of Circumstances
• Verification of Employment
• Verification of Support
• Verification of Self-Declaration
• Verification of Residency

Vietnamese

Full policy
Plain language summary
• Appendix A: Federal Poverty Guidelines
• Appendix B: Covered List
• Appendix C: Required Documentation Checklist
• Letter of Circumstances
• Verification of Employment
• Verification of Support
• Verification of Self-Declaration
• Verification of Residency