Inova care sites are open – Your health is our priority

All Inova sites are open and serving patients. However, the global IT outage has affected some Inova technology systems. As patient safety is our top priority, we have taken measures to limit the impact to patient care while we work to fully restore standard operations.

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Download MyChart for Mobile or Desktop Device

You must have access to your MyChart account. The mobile MyChart app is available for both iPhone and Android devices.

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Complete the eCheck-in Process

  1. Login to MyChart up to 24 hours in advance
  2. Click on the Visit icon
  3. Click on eCheck-in and follow the prompts to complete the eCheck-in process
  4. Verify your identity and complete questionnaires required for your appointment
  5. After you complete this process, you can close out of MyChart until your video visit
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Start Your Virtual Visit

  1. Login to MyChart
  2. Navigate to your appointment
  3. Make sure the eCheck-in process is complete
  4. Click green BEGIN VISIT button
  5. Click the green JOIN THE CALL button 



Frequently Asked Questions

Choosing to have a video or telephone visit means you will get your care on the day of your appointment from the comfort of your home. You will not have to delay your visit.

Inova prioritizes the safety of your information during video visits. Our IT department follows CDC recommendations for the added security of your medical information. Prior to your video visit, the Inova staff will provide you with detailed instructions that will ensure your visit is private and protected.

If you are able to connect to the internet by phone, tablet or computer, we ask that you schedule a video visit. If you do not have a video-capable device, then you may have a telephone visit.

Telephone Visit: You will only need your telephone to complete this visit.

Video Visit: you will need a smart phone, tablet or computer with camera. 

If you are using a desktop, make sure your device meets the following technology requirements:

Device Type OS Version Browsers
Windows 10 and later Google Chrome 83 and later
macOS 10.14 and later Google Chrome 83 and later, Safari 13.1.1 and later
iOS/iPad OS 13.6 and later* Safari
Android 8 and later Chrome 85 and later

*Apple devices with OS version 14.2 should be updated to 14.3 or later.

If your device does not meet these requirements, consider using a mobile device or another device that meets the requirements. You may also contact your provider’s office for alternative options or schedule an in-person visit.

Telephone and video visits will be billed to your insurance. Some insurance companies are waiving patient responsibility amounts (copay, coinsurance, deductible) and are allowing video & telephone visits temporarily as a covered service. Please contact your insurance plan for policy specifics.

Due to variations in state guidelines, we offer virtual visits to:

  • New and established patients who are physically located at the time of service in Virginia.
  • New and established patients who are physically located at the time of service out-of-state in any other state where the provider is duly licensed to practice.

We do not offer virtual visits to new or established patients located outside of the Unites States due to international restrictions.

Patient Testimonials

Hear from our patients who are using virtual visits to safely conduct their care.
The Inova Primary Care - Springfield staff consistently provides courteous and professional assistance. This appointment was initially an in-office meeting, switched to a video chat due to COVID-19 situation. The switch went smoothly and I did not feel short-changed at all.
I did not have the opportunity to go "physically" in the office due to the Covid-19 going on at this time. It was a "video" call but from the very beginning, the person who answered the phone was very professional willing to help me,
I had my first televisit with the doctor because of the coronavirus, and it went very well!