Inova care sites are open – Your health is our priority

All Inova sites are open and serving patients. However, the global IT outage has affected some Inova technology systems. As patient safety is our top priority, we have taken measures to limit the impact to patient care while we work to fully restore standard operations.

Patient Relations

Inova's patient relations team acts as a bridge between patients, families, visitors and the hospital’s administration. Patient relations addresses complaints and grievances, acknowledges compliments and notarizes documents for patients.

  • Phone: 703-858-6795
  • Email ILHPatientRelations@inova.org
  • The patient relations department is staffed Monday to Friday (except nationally recognized holidays), from 8:30 a.m. – 5 p.m. 
  • A patient relations specialist will respond to your email or voicemail within 2 – 3 business days

For immediate assistance on weekends, evenings and nationally recognized holidays, please request the administrative supervisor via a member of your care team.

  • Inova's patient relations department welcomes the opportunity to assist patients, family members and visitors with the following:
    • Offering recognition, providing Inova with suggestions for improvement or filing a formal complaint or grievance
    • Interpreting hospital policy and Inova’s patient rights and responsibilities
    • Facilitating communication with physicians, nurses and other team members regarding care concerns that cannot be resolved by the team members present
    • Providing notary public information or information about advance medical directives
  • If you would like to share compliments or concerns regarding your care at Inova, please feel free to speak to the supervisor on your unit or any of our team members

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